Refunds & Returns

Last updated: 8 September 2026

At GOOD/DAY, we want you to feel confident in what you buy. If something is wrong with your order or you change your mind, this policy explains your options. Nothing in this policy affects your statutory consumer rights.

Change-of-mind returns

For most goods purchased online, you have the right to cancel your order within 14 days of receiving it, without giving a reason. If your order arrives in separate deliveries, the cancellation period generally begins when you receive the final item.

To cancel, email us at [customer service email] with your name, order number, and a clear statement that you wish to cancel. You may use the cancellation form below, but you do not have to.

After notifying us, you must return the goods within 14 days. Please send them to [returns address]. Contact us before posting your return so we can provide the correct instructions.

You are responsible for the direct cost of returning change-of-mind purchases, unless we agree otherwise or the law requires us to cover it. We recommend using a tracked service and retaining proof of postage. We may make a deduction for any reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics, and functioning.

Hygiene products and refills

Some goods supplied with a hygiene seal may be exempt from the statutory cancellation right if they are unsealed after delivery and are not suitable for return for health protection or hygiene reasons. We will identify any applicable restriction before purchase.

This exception does not automatically apply to every soap, refill, or household product. Unopened products that are otherwise eligible for cancellation may be returned within the normal period. Your rights regarding faulty, damaged, or misdescribed goods remain unaffected.

GOOD+ clothing, accessories, and print-on-demand items

Standard GOOD+ T-shirts, hoodies, sweatshirts, bags, and accessories are subject to the normal change-of-mind cancellation rules, even when they are produced after an order is placed.

Goods made to your personal specifications or clearly personalised may be exempt from cancellation rights. We will identify those products before purchase. A standard item being printed on demand does not, by itself, make it personalised.

Faulty, damaged, or incorrect items

If your item arrives damaged, is faulty, is not as described, or you receive the wrong product, please contact [customer service email] with your order number and a description of the problem. Photographs can help us resolve the issue, but they are not a condition of your statutory rights.

We will provide an appropriate remedy in accordance with UK consumer law. Depending on the circumstances, this may include a refund, replacement, or repair. Where goods are faulty or not as described, we will cover reasonable return costs where required by law.

For goods that do not conform to the contract, UK law generally provides a 30-day short-term right to reject, subject to the relevant statutory conditions. Other rights to repair, replacement, price reduction, or a final refund may apply after that period. These rights are separate from our change-of-mind policy.

Refunds

When you validly cancel an online order, we will refund the price of the goods and the standard delivery charge, where applicable. We are not required to refund any additional amount you paid for a premium delivery service.

We will issue the refund within 14 days of receiving the returned goods, or within 14 days of receiving evidence that you have sent them back, whichever is earlier. If we have not yet supplied the goods, the refund will be issued within 14 days of your cancellation.

Refunds will be made using the original payment method unless you expressly agree otherwise. We will not charge a refund fee.

Exchanges

If you would like a different size, colour, or product, please contact us. Where an exchange is not available, you may return an eligible item under the cancellation policy and place a new order. This does not limit your rights if the item is faulty or incorrect.

Orders not yet dispatched

If you need to change or cancel an order before dispatch, contact us as soon as possible. We will try to accommodate your request, but we cannot guarantee that an order can be changed once fulfilment has begun. Your statutory cancellation rights remain unaffected.

Returns from outside the UK

If we accept orders from outside the UK, additional shipping charges, customs duties, and local consumer protections may apply. Please contact us before returning an international order so we can advise on the appropriate process. Nothing in this policy excludes any mandatory rights that apply to you.

Contact us

GOOD/DAY
Email: [customer service email]
Returns address: [returns address]
Business address: [registered business address, if applicable]

Please do not send returns to an address that has not been confirmed for returns.

Cancellation form

Complete and return this form only if you wish to cancel your contract.

To: GOOD/DAY, [customer service email / postal address]

I hereby give notice that I cancel my contract of sale of the following goods:

Goods: ____________________
Ordered on / received on: ____________________
Order number: ____________________
Name of consumer: ____________________
Address of consumer: ____________________
Signature (if submitted on paper): ____________________
Date: ____________________